At Zenova Computers Ltd, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your product, we offer a hassle-free returns policy to ensure your peace of mind.

Return Eligibility

  • The item must be returned within 7 days of purchase.
  • The item must be in its original packaging, unused, and in the same condition as received.
  • Proof of purchase is required, such as a sales receipt or order confirmation.

Non-Returnable Items

  • Software, once the seal has been broken.
  • Custom-built computers.
  • Laptops where there has been cosmetic damage or is damaged due to incompatible software.
  • Items damaged due to misuse, neglect, or improper handling. This includes any damage or neglect caused by tampering with any security seal stickers.
  • Items that are not in their original packaging or are missing parts.

Return Process

  • Contact our customer service team at support@zenova-computers.co.uk to request an RMA (Return Merchandise Authorisation) number by quoting your order number.
  • Pack the item securely in its original packaging, including all accessories and any documentation that came with your purchase.
  • Clearly mark the RMA number on the outside of the package.
  • Ship the item to the address provided by our customer service team. (shipping back to us is payable by the customer and we recommend using a tracked service via Royal Mail Special Delivery or via another courier)

Refund or Exchange

Once we receive your returned item and verify its eligibility, we will process your refund or exchange according to your preference:

Refund: We will issue a refund to the original method of payment within 14 days of receiving the returned item. However, please note that shipping and handling fees are non-refundable.

Exchange: If you prefer to exchange the item for a different product, we will arrange for the replacement item to be shipped to you once the returned item is received and has been inspected.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue and provide a replacement or refund as soon as possible.

Contact Us

If you have any questions or concerns about our returns policy, please don’t hesitate to contact our customer service team at support@zenova-computers.co.uk. We are here to assist you and ensure your 100% satisfaction.

Thank you for choosing Zenova Computers Ltd.